Optimizing Your Front Office Processes
In this edition of The JARALL Quarterly, Dr. Alan Bass and Revenue Cycle Management Specialist Sara Tradup walk through the critical front office processes that directly impact your practice's cash flow and patient satisfaction.
What You'll Learn
Phone Etiquette Best Practices: how to answer calls professionally, build trust with patients, and make a strong first impression for your practice
Scheduling Strategies: setting appropriate appointment lengths, avoiding double-booking, and capturing complete patient information at the time of scheduling
Insurance Verification: why verifying eligibility before every visit is essential and the three methods to do it (EHR, payer portals, and phone calls)
Reading Insurance Cards: identifying key information on commercial, Blue Cross Blue Shield, Tricare, Medicare, and Medicare Advantage cards
Co-Pay, Co-Insurance & Deductibles: understanding the differences and how they affect patient collections
Medicare vs. Medicare Advantage: how to tell the cards apart and why billing them correctly matters
Patient Balance Collections: scripts and strategies for collecting balances at the time of service to improve cash flow
Why This Matters
Your front desk is the first impression patients have of your practice — and it's also where many claim denials originate. Incorrect insurance information, missed verifications, and poor scheduling practices create downstream billing problems that cost your practice time and revenue. Implementing the strategies covered in this webinar can reduce front-end denials, improve collections, and create a better patient experience.
Watch the full webinar above for a detailed walkthrough, and download the accompanying forms and materials to customize for your practice.