What to Ask Before Hiring a Podiatry Billing Company
Choosing a billing company is one of the most important business decisions a podiatry practice can make. The right partner can transform your revenue cycle. The wrong one can cost you thousands in lost revenue and compliance risk.
Essential Questions to Ask
1. Do You Specialize in Podiatry?
This is the most important question. Podiatry billing has unique requirements — from routine foot care documentation to understanding LCD policies for nail procedures. A general medical billing company may not understand these nuances.
2. What's Your Denial Rate?
Any billing company should be able to tell you their average denial rate and, more importantly, their denial resolution rate. Industry benchmarks suggest a clean claim rate above 95% is strong.
3. How Do You Handle Denials and Appeals?
Denials are inevitable. What matters is the process for resolving them. Ask about their appeal success rate and timeline for addressing denied claims.
4. What Reporting Will I Receive?
You should expect regular, detailed reports on:
Claims submitted and paid
Denial rates and reasons
Days in accounts receivable
Collection rates by payer
5. Who Will Be My Point of Contact?
Understand the communication structure. Will you have a dedicated account manager? How often will you meet? What channels are available for questions?
The Bottom Line
Don't settle for generic answers. A billing partner that specializes in podiatry, provides transparent reporting, and communicates proactively will pay for itself many times over. At JARALL, we welcome these questions — because our answers set us apart.